Effective Date: August 15, 2026

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At Izzy and Grace, we create personalized and made-to-order jewelry, home decor, and gifts specifically for our customers. Because many of our products are customized or made specifically for an individual order, all sales are final except as described below.

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Returns and Exchanges

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We do not accept returns or exchanges due to change of mind, customer preference, incorrect sizing, or other reasons unrelated to a product defect or an error on our part. Because earrings are worn directly on the body, earrings are not eligible for return or exchange due to hygiene concerns. Gift cards are non-refundable and cannot be returned or exchanged, except where required by applicable law.

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Personalized and Custom Orders

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Customers are responsible for carefully reviewing all personalization information before submitting an order. This includes, but is not limited to:

• Names

• Spelling

• Initials

• Dates

• Numbers

• Capitalization

• Punctuation

• Other personalization instructions

 

Izzy and Grace will generally reproduce personalization information exactly as submitted by the customer. We are not responsible for errors resulting from incorrect or incomplete information provided by the customer. Personalized items made according to the information submitted by the customer are not eligible for a refund, replacement, or remake because of a customer-submitted error. If you notice an error in your personalization information, please contact us as soon as possible. We will make reasonable efforts to make changes before production begins, but changes cannot be guaranteed once production has started.

 

Damaged, Defective, or Incorrect Items

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Please inspect your order promptly after delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can evaluate the issue and make it right.

 

To request a refund or replacement for a damaged, defective, or incorrect item, please contact us at hello@izzyandgrace.com within 10 calendar days of delivery. Please include:

• Your name

• Order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, if the item was damaged during shipping

 

Photo evidence may be required to evaluate a damage, defect, or fulfillment issue. After reviewing your claim, Izzy and Grace will determine an appropriate resolution. Depending on the circumstances, we may provide a replacement or refund. If the issue resulted from an error on our part or a defect in the product, we will work with you to provide an appropriate remedy.

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Refunds

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If a refund is approved, it will generally be issued to the original payment method used for the purchase. The time it takes for a refund to appear in your account may vary depending on your bank, credit card company, payment processor, or other financial institution. If an order is canceled by Izzy and Grace because we are unable to fulfill the order, any applicable refund will be issued in accordance with applicable law.

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Customer-Submitted Damage or Misuse

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Refunds or replacements may not be available for products that have been damaged through misuse, improper care, normal wear and tear, or circumstances unrelated to a product defect or an error on our part. Please follow any care instructions provided with your purchase to help maintain the condition of your item.

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Contact Us

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If you have questions about this Refund Policy or need assistance with an order, please contact us:

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Izzy and Grace LLC
Email: hello@izzyandgrace.com
Website: www.izzyandgrace.com

Mailing Address: P.O. Box 25, Dillsburg, PA 17019, United States of America

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We are happy to review individual situations and will make reasonable efforts to resolve legitimate product issues fairly and promptly. Nothing in this Refund Policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.